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Ask us anything!

Welcome to the oh-so-loved FAQ page.

If your questions remain unanswered after your perusal, please contact us directly!

What are your hours of operation?

At this time, we operate on an appointment-only basis. This ensures that both we and our clients can carve time out of our busy days for our favorite indulgences. Nobody enjoys a rushed service!


Where are you located?

Our current address is:

304 W. Pacific Ave, Ste #390, Spokane, WA 99201

You'll find us inside the Washington Cracker Co. Building on the third floor (inside Savvy Skin & Partners).

There is parking available in the lot (beware of tickets--don't park in reserved spots!), as well as street parking.


How can I book an appointment or consultation?

All scheduling can be done through the Aesthetic Record Patient Portal 

This portal will require you to create a profile, but is a one-stop-shop for your medical records, appointment history, easy communication with Vera staff, and, ultimately, service booking! Pretty sweet, huh?

Our website does not have booking capabilities, so if you run into any issues, please contact us!


How much will my service cost?

While we'd love to help you plan a budget for your upcoming appointment, each cost-of-service varies depending on individual client needs.


We will never proceed with a service you aren't comfortable with, though our recommendations will ultimately determine price.

Your skin-vestment will be well worth it, we promise!


Do you sell products?

We are proud to partner with both IMAGE Skincare and BioJuve to help maximize the efficacy of your treatments. We are more than happy to discuss the lines with you and make suggestions on what products will help take care of your investment!

After all, after buying a new car, you wouldn’t wait for the engine light to come on before getting a tune-up. Consider your skincare your well-deserved oil change.


Maintenance maintenance maintenance!


Do I have to complete a New Client Consultation?

As much as we'd love to skip the formalities, your safety is our #1 concern--forever and always! All new clients must complete a free consultation with our nurse practitioner to discuss risk versus benefit, client goals, and pre-/post-care.

All current clients wanting to try a new service are welcome to chat with Sienna about new or ongoing/untreated concerns.


What is your cancellation policy?

Can't make it? Totally understand! We'd love to reschedule.

However, we are requiring a 48 hours cancellation notice. Late cancellations and no-shows will be charged $75 to the card on file.

Repeat no-shows and late cancellations may result in clients being required to pre-pay for their services and may eventually be removed from our clientele list.

Get in Touch

Please contact us with any additional questions!

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